Effective March 31, 2014
In this policy we use ‘we’ to mean Payless ShoeSource, Inc. We are part of the Payless family of companies and there are details of the other members of the group here: http://www.paylesscorporate.com.
Security – Safeguarding of Your Information
We endeavor to protect against unauthorized disclosures by trying to limit access to nonpublic information to the people who need that information to do their jobs. We also inform employees within the Payless family of companies about their responsibility to adhere to our own business ethical standards and confidentiality policies. To prevent unauthorized access, maintain data accuracy and ensure the correct use of personal information, we have put in place physical, electronic and managerial procedures to safeguard and secure the confidentiality and integrity of the personal information we collect. These safeguards are designed to protect against, but are not a guarantee against, the loss, misuse and unauthorized access, disclosure, alteration and destruction of personal information.
We use technology designed to transfer information securely from your web browser to our web servers. To check the security of your connection, look for an unbroken key or a closed lock (depending on your web browser). This and a change in the first characters of the site address from “http” to “https” should alert you that this technology is active.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. When you start your session in a password protected area please make sure you have a secure connection and that you log out once you have finished.
Types of Information We Collect and How We Collect It
We may collect information such as your name, email, postal address and phone number. We may combine information about you that we have with information we obtain from business partners or other companies. You may choose not to provide certain information, but choosing to do so may prevent you from being able to take advantage of many of our Website’s features.
When you submit a question to us, we may need your email address to respond, and you may also provide us with additional information to help us answer your question.
We maintain a record of your product interests and the purchases you make in our stores or on-line, and may secure information about you from our joint marketing partners or from unrelated third parties. We may also collect demographic information, and we may use mailing lists from third parties. Whenever you browse our site, we automatically receive and record information, such as your IP address, browser type, domain name and specific web pages through which you click.
A Note Regarding Do Not Track Mechanisms in Web Browsers
What is “Do Not Track”? Do Not Track (DNT) is a privacy preference that users can set in their web browsers. DNT is a simple way for users to inform web services that have been integrated across the Internet (such as buttons, widgets, and other embedded features or content) that they do not want certain information about their webpage visits collected across websites when they have not interacted with that service on the page.
We (and certain third parties authorized by us) may track users’ behavior on our Site and across websites for the purpose of improving our services. This is described in the section on “How We Use Your Information” above.
When you turn on DNT in your browser, we no longer have visibility to the sites you visit after you have left our Website. We still know the site you were visiting immediately before you came to ours and we will continue to track the parts of our site which you visit. However, when you turn on DNT in your browser, we stop collecting information about your recent visits to websites that have integrated our buttons or widgets. We also stop collecting the unique browser cookie that links your browser to visits to these websites for tailoring communications to you.
We may also use third party companies to place advertising at other sites across the Internet. These advertising companies collect information about your visits to our Website or interaction with our email through the use of “web beacons”. This technology allows them to use information about your visits to this and other web sites to help us serve you better. We also use web beacons to review how visitors navigate the Website or interact with our email advertising. If you would like more information about this practice, and your choices and they relate to this practice, please contact us. To provide location-based services on our Website and through any mobile applications we use we may need to capture and record location data regarding your use of the Website or mobile applications and your travels to provide location-related functionality (“Location-Data”). We may link that Location-Data to other information that you provide to us or that may be accessed in connection with your use of the Website or the mobile applications. Your use of, and our ability to offer functionality through, the Website or mobile applications is then enabled through our use and disclosure to third parties of Location-Data and associated information.
How We Use Your Information
Our primary purpose for collecting personal information is for us to provide you with a safe, efficient and beneficial experience. We may use your personal information for the purpose of improving our services and our Website’s contents or mobile application layout and functionality; to inform you about service updates;; to verify information; to improve our services, or for any other purpose disclosed at the point of collection. We may also use your information to provide services and support that you may request, as well as to correct problems and resolve disputes.
When you browse our Website or interact with us online, the information recorded and collected automatically, such as your IP address, browser type, domain name and specific web pages through which you click, is used in aggregate to help us look for trends so that we can improve our Website and your browsing experience. These statistics may also be used in communications, such as our annual report, but we do not identify individuals in these communications.
We may use your personal information to send you information. These communications may be sent via email, postal mail, telephone text message, or through a mobile application. You always have the choice to opt-out of receiving these communications.
We share information across the Payless family and we may use servers and resources of other members of the group to process your data. Our main servers are in Topeka, Kansas, USA and it is likely that your data will be held on servers there and at other Payless locations around the world. When you provide us with your personal data, you acknowledge that this information may be stored and processed on servers located outside the European Economic Area (‘EEA’) and you consent to your personal data being exported outside the EEA and being stored and processed at our discretion on any of Payless’ servers wherever located.
Our Disclosure of Your Information
We may combine your information with information we collect from other companies (such as demographic data) to improve and personalize our services. We may also use third-party companies to assist in collection and analysis of data collected through the use of web beacons.
We may share your personal information with affiliated companies that are subject to privacy policies consistent with this policy.
We may also share your personal information with outside companies that perform services specifically for the Payless group. We may employ independent contractors, vendors and suppliers to provide specific services and products. They may sometimes have access to information collected by us, including your personal data, in the course of providing products or services to us. In those situations, the outside company is performing work for us, and we take appropriate steps designed to ensure that your personal information is used only to provide the services requested by us.
We may also disclose that personal information to third-parties to whom you explicitly ask us to send your information.
Any personal information shared via any mobile application or on another website (such as Facebook, YouTube, Google+ or Twitter) may become public information. We cannot control the use of information disclosed in public forums, such as forums, bulletin boards, blogs, chat rooms, and networking functions of mobile applications. You should exercise caution when disclosing information in these public areas, especially your Location-Data, and be careful how you disclose your Personal Information. Content posted in public areas of our mobile applications, including advice and opinions, represents the views and is the responsibility of those who post the content. We do not necessarily endorse, support, verify, or agree with the content posted. If you have any questions or comments about any content on our mobile applications please contact our Customer Service Center.
We comply with the US Department of Commerce’s Safe Harbor program to cover the transfer of data to the US from the European Union and Switzerland. Payless has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. You can learn more about this program and see the information we have filed with the Department of Commerce here http://export.gov/safeharbor/
How We Protect Kids’ Privacy On-Line
Our Website is a general audience website and it is our intention that our Website should be used only by persons over age 13. We are concerned about the safety of children when they use the Internet and will never knowingly request personal information from anyone under the age of 13. If the parent or guardian of a child under 13 believes that the child has provided us with any personal data, the parent or guardian of that child should contact our Customer Service Center and ask to have this personal information deleted from our files. If we otherwise obtain knowledge that we have personal information about a child under 13 in our files, we will delete that personal information from our existing files so that it is not in retrievable form.
Links to Other Websites and Services
Our Websites may contain links to other sites. You should review the policies of those sites before providing any personal information, as we do not control their privacy policies or practices. Our Websites provide links solely for the convenience and information of our visitors.
How You Can Review and Change Your Personal and Contact Information or Make General Inquiries
We provide individuals with reasonable access to their personal data. You can contact us in order to have it corrected, amended or deleted where it is inaccurate or inappropriate for the specified purposes of processing.
Send us an email at: CustomerService@csr.payless.com
Call us at: 1-877-474-6379 (Toll-free in U.S. and Canada)
7:30 AM – 8:00 PM CST Monday – Saturday
9:30 AM – 8:00 PM CST Sunday
Write to us at: Payless ShoeSource Customer Service
3231 SE Sixth Avenue
Topeka, KS 66607
Applying for a job online
If you use the website to apply to work with us, we will use the information you supply to process your application and to monitor recruitment statistics. As a global business we may transfer your details outside of your home country and to other companies in the Payless family. Where we want to disclose information to a third party, for example where we want to take up a reference we will not do so without informing you first unless the disclosure is required by law. Personal information about unsuccessful candidates will be held for up to 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalized statistical information about applicants to help inform our recruitment activities, but individuals should not be identifiable from that data.
Once a person has taken up employment with us, we will compile a file relating to their employment. At that stage we will give more details about how we hold employee data.
Notice to California Residents – Your California Privacy Rights